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Our Refund Process

Refund Process

Our 6 month Problem with an Item Policy only applies in the event of there being a fault with an item.

Our 28 day Change of Mind Policy does not apply to fresh or frozen foods, briefs, boxers, swimwear, colour coded clearance lines and selected electrical goods and media devices including but not limited to PCs, tablets, mobile devices, laptops and clearance lines. It will be indicated in store if selected electrical & media devices are not covered by our change of mind policy.

Should you have any problems with a selected electrical good or media device, please contact our Customer Services team who will be happy to help you: or 0800 051 63 63. Lidl will ensure that your statutory rights are upheld at all times

For problems or queries regarding fresh or frozen foods, briefs, boxers or swimwear please visit your local store and ensure you bring proof of purchase.

If , pursuant to your statutory rights, you are returning a product that holds personal data (i.e. mobile phone, laptops, tablets, hard drives, cameras, SD Cards etc.) it is your responsibility to remove the information from the product prior to us receiving it as we are not in a position to remove any data on such items.